The Holy Grail of Online Commerce
Clip: Season 5 Episode 10 | 3m 47s
Delighting customers is the holy grail of online commerce. But while it's easier than ever to buy online, the overall customer experience can still be very frustrating. Brian Hecht, our serial entrepreneur, and advisor to many startups and digital media teams joins Hari Sreenivasan to discuss.
Aired: 12/17/18Video has closed captioning.