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The Holy Grail of Online Commerce

Clip: Season 5 Episode 10 | 3m 47s

Delighting customers is the holy grail of online commerce. But while it's easier than ever to buy online, the overall customer experience can still be very frustrating. Brian Hecht, our serial entrepreneur, and advisor to many startups and digital media teams joins Hari Sreenivasan to discuss.

Aired: 12/17/18

Rating: NR

Video has closed captioning.
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